At Satinsho, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.
You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately using the information provided in the Contact Us section below. Once your cancellation request is verified, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in transit cannot be canceled, but you may return them upon delivery following our standard return procedure.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (order confirmation or receipt). Returned items showing signs of wear, damage, or missing components will not be accepted.
To initiate a return, please email our customer service team with your order number and reason for return. We will provide you with detailed return instructions and a prepaid shipping label if applicable. Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item shipped).
Upon receiving and inspecting your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your financial institution's processing period. Please note that shipping fees are non-refundable except in cases where the return results from our mistake.
Refund amounts will reflect the purchase price minus any applicable restocking fees (15% for opened electronics or special-order items). Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, first check your bank account again and contact your credit card company, as some transactions may require additional processing time. If the issue persists, please contact us immediately with your order details and payment confirmation. We will investigate the matter and work with the payment processor to resolve any discrepancies. In rare cases, refunds may take up to 14 business days to appear in your account.
For any questions regarding our return policy or to initiate a return, please contact Satinsho's customer service team:
Address: 7509 Linda Lane, Panama City, Florida
Company Name: Satinsho
E-Mail: [email protected]
Phone: +1 (414) 033-1679
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We aim to respond to all inquiries within 24-48 business hours.
We reserve the right to modify this policy at any time to reflect changes in our business practices or legal requirements. By purchasing from Satinsho, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
