Hey there! At Satinsho, we’re not just another faceless online store—we’re a small team of real people who genuinely care about your experience. Ever emailed us and got a reply signed by our founder, Mia? That’s no bot. She still personally answers questions every Thursday (and yes, she reads every single one).
Last month, a customer’s suggestion about wider shoe widths led to our best-selling collection yet. We don’t just say we listen—we prove it. Got an idea? A complaint? Or just want to chat satin footwear? Here’s how to reach us:
See that little chat icon in the corner? That’s Lana, our customer care rockstar. She’s online weekdays 10am-4pm EST and knows our satin inventory better than anyone (ask her about the limited-edition midnight blue slides—she’ll gush for minutes).
Remember when online shopping felt personal? Neither do we. That’s why we:
- Hand-write thank-you notes with every order over $50
- Include free satin care samples (that lavender-scented cleaner? Customer request!)
- Actually pick up the phone if you leave your number
"I emailed about a damaged bow on my wedding shoes at 8pm. By 9:15pm, Mia had arranged overnight shipping for a replacement—with a handwritten apology and free jewelry cleaner. Who does that anymore?"
- Danielle R., verified buyer
So go ahead, hit that contact button. We’re waiting (and yes, we’ve got fresh coffee brewing in the office).
